Jeston, J., & Nelis, J. (2007). Business process management: Practical guidelines to successful implementations. Butterworth.
استشهاد بنمط شيكاغوJeston, John, و Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Burlington: Butterworth, 2007.
MLA استشهادJeston, John, و Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Butterworth, 2007.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.