APA引文

Uppal, R. (2008). Customer relationship management in Indian banking industry. New century publications.

Chicago Edition Citation

Uppal, R.K. Customer Relationship Management in Indian Banking Industry. New Delhi: New century publications, 2008.

MLA引文

Uppal, R.K. Customer Relationship Management in Indian Banking Industry. New century publications, 2008.

警告：这些引文格式不一定是100％准确.