APA način citiranja

Uppal, R. (2008). Customer relationship management in Indian banking industry. New century publications.

Čikaški stil citiranja

Uppal, R.K. Customer Relationship Management in Indian Banking Industry. New Delhi: New century publications, 2008.

MLA način citiranja

Uppal, R.K. Customer Relationship Management in Indian Banking Industry. New century publications, 2008.

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