APA-viite

Uppal, R. (2008). Customer relationship management in Indian banking industry. New century publications.

Chicago-tyylinen lähdeviittaus

Uppal, R.K. Customer Relationship Management in Indian Banking Industry. New Delhi: New century publications, 2008.

MLA-viite

Uppal, R.K. Customer Relationship Management in Indian Banking Industry. New century publications, 2008.