Uppal, R. (2008). Customer relationship management in Indian banking industry. New century publications.
Chicago ZitierstilUppal, R.K. Customer Relationship Management in Indian Banking Industry. New Delhi: New century publications, 2008.
MLA ZitierstilUppal, R.K. Customer Relationship Management in Indian Banking Industry. New century publications, 2008.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.