Uppal, R. (2008). Customer relationship management in Indian banking industry. New century publications.
استشهاد بنمط شيكاغوUppal, R.K. Customer Relationship Management in Indian Banking Industry. New Delhi: New century publications, 2008.
MLA استشهادUppal, R.K. Customer Relationship Management in Indian Banking Industry. New century publications, 2008.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.