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Service quality management in hospitality and tourism

Detalhes bibliográficos
Autor principal:	Kandampully, Jay (ed.by)
Outros Autores:	Mok, Connie Sparks, Beverley
Formato:	Printed Book
Idioma:	English
Publicado em:	Mumbai Jaico Publishing House 2008
Assuntos:	Hospitality industry - Management > Tourism - Management > Leisure idustry - Management

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