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Service quality management in hospitality and tourism

Bibliographic Details
Main Author:	Kandampully, Jay (ed.by)
Other Authors:	Mok, Connie Sparks, Beverley
Format:	Printed Book
Language:	English
Published:	Mumbai Jaico Publishing House 2008
Subjects:	Hospitality industry - Management > Tourism - Management > Leisure idustry - Management

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