Service quality management in hospitality and tourism

Antzeko izenburuak

• Service quality management in hospitality and tourism
  nork: Jay Kandampully, Ed., et al
  Argitaratua: (2008)
• Hospitality, tourism and leisure management : issues in strategy and culture /
  Argitaratua: (1997)
• Hospitality, tourism and leisure management : issues in strategy and culture
  Argitaratua: (1997)
• Field guide to case study research in tourism, hospitality and leisure /
  Argitaratua: (2012)
• Managing tourism and hospitality services : theory and international applications /
  Argitaratua: (2006)