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Service quality management in hospitality and tourism

Bibliographic Details
Main Author: Kandampully, Jay (ed.by)
Other Authors: Mok, Connie Sparks, Beverley
Format: Printed Book
Language:English
Published: Mumbai Jaico Publishing House 2008
Subjects:
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653 |a Hospitality industry - Management  |a Tourism - Management  |a Leisure idustry - Management 
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