Kandampully, J., & Mok, C. S. (2008). Service quality management in hospitality and tourism. Jaico Publishing House.
Chicago-стиль цитированияKandampully, Jay, and Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Mumbai: Jaico Publishing House, 2008.
MLA-цитированиеKandampully, Jay, and Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Jaico Publishing House, 2008.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.