Kandampully, J., & Mok, C. S. (2008). Service quality management in hospitality and tourism. Jaico Publishing House.
Chicago Style citaatKandampully, Jay, en Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Mumbai: Jaico Publishing House, 2008.
MLA citatieKandampully, Jay, en Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Jaico Publishing House, 2008.
Let op: Deze citaties zijn niet altijd 100% accuraat.