Kandampully, J., & Mok, C. S. (2008). Service quality management in hospitality and tourism. Jaico Publishing House.
シカゴスタイル引用形Kandampully, Jay, , Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Mumbai: Jaico Publishing House, 2008.
MLA引用形式Kandampully, Jay, , Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Jaico Publishing House, 2008.
警告: この引用は必ずしも正確ではありません.