Citazione APA

Kandampully, J., & Mok, C. S. (2008). Service quality management in hospitality and tourism. Jaico Publishing House.

Stile di citazione Chicago

Kandampully, Jay, e Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Mumbai: Jaico Publishing House, 2008.

Citazione MLA

Kandampully, Jay, e Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Jaico Publishing House, 2008.