एपीए उद्धरण

Kandampully, J., & Mok, C. S. (2008). Service quality management in hospitality and tourism. Jaico Publishing House.

शिकागो स्टाइल उद्धरण

Kandampully, Jay, और Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Mumbai: Jaico Publishing House, 2008.

एमएलए उद्धरण

Kandampully, Jay, और Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Jaico Publishing House, 2008.