APA aipamena

Kandampully, J., & Mok, C. S. (2008). Service quality management in hospitality and tourism. Jaico Publishing House.

Chicago Style aipamena

Kandampully, Jay, and Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Mumbai: Jaico Publishing House, 2008.

MLA aipamena

Kandampully, Jay, and Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Jaico Publishing House, 2008.