Cita APA

Kandampully, J., & Mok, C. S. (2008). Service quality management in hospitality and tourism. Jaico Publishing House.

Chicago Edition Citation

Kandampully, Jay, i Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Mumbai: Jaico Publishing House, 2008.

Cita MLA

Kandampully, Jay, i Connie Sparks Mok. Service Quality Management in Hospitality and Tourism. Jaico Publishing House, 2008.