APA citiranje

Besterfield, D. H., & ...[et al.]. (2007). Total quality management (3rd ed.). Dorling Kindersley.

Chicago Edition Citation

Besterfield, Dale H., and ...[et al.]. Total Quality Management. 3rd ed. New Delhi: Dorling Kindersley, 2007.

MLA citiranje

Besterfield, Dale H., and ...[et al.]. Total Quality Management. 3rd ed. Dorling Kindersley, 2007.