APA Citatie

Besterfield, D. H., & ...[et al.]. (2007). Total quality management (3rd ed.). Dorling Kindersley.

Chicago Style citaat

Besterfield, Dale H., en ...[et al.]. Total Quality Management. 3rd ed. New Delhi: Dorling Kindersley, 2007.

MLA citatie

Besterfield, Dale H., en ...[et al.]. Total Quality Management. 3rd ed. Dorling Kindersley, 2007.