Cita APA

Besterfield, D. H., & ...[et al.]. (2007). Total quality management (3rd ed.). Dorling Kindersley.

Chicago Edition Citation

Besterfield, Dale H., i ...[et al.]. Total Quality Management. 3rd ed. New Delhi: Dorling Kindersley, 2007.

Cita MLA

Besterfield, Dale H., i ...[et al.]. Total Quality Management. 3rd ed. Dorling Kindersley, 2007.