Nalaganje...

QR koda

Quality: from customer needs to customer satisfaction

Bibliografske podrobnosti
Glavni avtor:	Bergman, Bo
Drugi avtorji:	Klefsjo, Bengt Ashing, Karin
Format:	Printed Book
Jezik:	English
Izdano:	New Delhi Overseas Press 2006
Izdaja:	2nd ed.
Teme:	Quality management > Quality control- standards > Customer service- Management > Customer satisfaction > Leadership- Quality > Quality control

Podobne knjige/članki

Comparative study of customer satisfaction in
od: Vijay Prakash Gupta & Agarwal P K

Managing quality: A practical guide to customer satisfaction
od: Murthy, D B N
Izdano: (1999)

Quality: Sustaining customer service
od: Taylor, Lynda King
Izdano: (1993)

Drivers of customer satisfaction in libraries:
od: Chaminda Jayasundara

Quality values banking : effective management systems that in create earnings, lower costs, anD provide competitive customer service
od: Gray, Janet L
Izdano: (1992)

Customer and market-driven quality management
od: Edosomwan, Johnson A
Izdano: (1996)

Delivering satisfaction and service quality
Izdano: (2009)

Delivering satisfaction and service quality
Izdano: (2009)

Service quality and customer satisfaction of health insurance companies in Kerala
od: Abdul Azeez P

ISO 9000 : concepts, methods and implementations
od: Bagehi, Tapan P
Izdano: (1994)

The Management and control of quality
od: Evans, James R.
Izdano: (2005)

ISO 9000 and quality movements
od: Narayan, B.
Izdano: (1999)

Documenting quality for iso 9000 standards
od: Mac Lean, Gary E.
Izdano: (1996)

Study of the impact of ISO 9001:2000 on quality management practices in selected organisations in kerala
od: Unnikrishnan Kartha, N.R
Izdano: (2010)

Service quality management /
Izdano: (2016)

Study of the impact of ISO 9001:2000 0n quality management practices in selected organisations in kerala
od: Unnikrishnan Kartha, N.R

Sage Encyclopaedia of Quality and the Service Economy
od: Dhalgaard-Park Sumi
Izdano: (2014)

SERVEPREF LEAD SERVEQUAL - EMPIRICAL EVIDENCE THROUGH INDIAN RURAL BANKS
Izdano: (2014)

Beyond six sigma: Profitable growth through customer value creation
od: Plaster, Gary A and Alderman, Jerry D
Izdano: (2006)

Quality management
od: Kanishka Bedi; Author
Izdano: (2006)

Rigorous approach in quality management /
od: Pankaj Kumar
Izdano: (2017)

Getting started in six sigma : comprehensive coverage
od: Thomsett, Michael C.
Izdano: (2005)

Total quality management /
od: Anshu Chauhan
Izdano: (2016)

Principles of total quality
od: Omachonu, Vincent K
Izdano: (2004)

Quality control and reliability
od: Enrick, Norbert Lloyd
Izdano: (1972)

Major spices of India: crop management and post harvest technology
od: Pruthi, J S
Izdano: (1993)

management guide to quality & productivity
od: Bicheno, John
Izdano: (2000)

Performance of Public Sector Banks After Reforms
od: Rama, Krishna G
Izdano: (2008)

Quality
od: Summers, Donna C S
Izdano: (1997)

Quality from many perspectives: Part I
od: Dedhia, Navin S
Izdano: (1998)

Quality planning and analysis from product development through use
od: Juran, J.M

Quality planning and analysis from product development through use
od: Juran, J.M
Izdano: (1996)

Buying and supplying quality
od: Webber, Richard T.
Izdano: (1993)

Quality control
od: Besterfield, Dale H
Izdano: (2006)

Quality Management
od: Bedi, Kanishka
Izdano: (2006)

Quality Management
od: Bedi, Kanishka
Izdano: (2006)

Quality management
od: Bhat, K Shridhara
Izdano: (2009)

Quality Management
od: Bedi, Kanishka
Izdano: (2015)

Managing quality
od: Dale, Barrie G, Ed
Izdano: (2003)

Quality management
od: Bhat, Shridhara
Izdano: (2007)

Cannot write session to /tmp/vufind_sessions/sess_00ck3sc6gk03miuf7f013rna0m