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Quality: from customer needs to customer satisfaction
| Autor principal: | Bergman, Bo |
|---|---|
| Outros Autores: | Klefsjo, Bengt Ashing, Karin |
| Formato: | Printed Book |
| Idioma: | English |
| Publicado em: |
New Delhi
Overseas Press
2006
|
| Edição: | 2nd ed. |
| Assuntos: |
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