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Quality: from customer needs to customer satisfaction

Xehetasun bibliografikoak
Egile nagusia:	Bergman, Bo
Beste egile batzuk:	Klefsjo, Bengt Ashing, Karin
Formatua:	Printed Book
Hizkuntza:	English
Argitaratua:	New Delhi Overseas Press 2006
Edizioa:	2nd ed.
Gaiak:	Quality management > Quality control- standards > Customer service- Management > Customer satisfaction > Leadership- Quality > Quality control

Antzeko izenburuak

Comparative study of customer satisfaction in
nork: Vijay Prakash Gupta & Agarwal P K

Managing quality: A practical guide to customer satisfaction
nork: Murthy, D B N
Argitaratua: (1999)

Quality: Sustaining customer service
nork: Taylor, Lynda King
Argitaratua: (1993)

Drivers of customer satisfaction in libraries:
nork: Chaminda Jayasundara

Quality values banking : effective management systems that in create earnings, lower costs, anD provide competitive customer service
nork: Gray, Janet L
Argitaratua: (1992)

Customer and market-driven quality management
nork: Edosomwan, Johnson A
Argitaratua: (1996)

Delivering satisfaction and service quality
Argitaratua: (2009)

Delivering satisfaction and service quality
Argitaratua: (2009)

Service quality and customer satisfaction of health insurance companies in Kerala
nork: Abdul Azeez P

ISO 9000 : concepts, methods and implementations
nork: Bagehi, Tapan P
Argitaratua: (1994)

The Management and control of quality
nork: Evans, James R.
Argitaratua: (2005)

ISO 9000 and quality movements
nork: Narayan, B.
Argitaratua: (1999)

Documenting quality for iso 9000 standards
nork: Mac Lean, Gary E.
Argitaratua: (1996)

Study of the impact of ISO 9001:2000 on quality management practices in selected organisations in kerala
nork: Unnikrishnan Kartha, N.R
Argitaratua: (2010)

Service quality management /
Argitaratua: (2016)

Study of the impact of ISO 9001:2000 0n quality management practices in selected organisations in kerala
nork: Unnikrishnan Kartha, N.R

Sage Encyclopaedia of Quality and the Service Economy
nork: Dhalgaard-Park Sumi
Argitaratua: (2014)

SERVEPREF LEAD SERVEQUAL - EMPIRICAL EVIDENCE THROUGH INDIAN RURAL BANKS
Argitaratua: (2014)

Beyond six sigma: Profitable growth through customer value creation
nork: Plaster, Gary A and Alderman, Jerry D
Argitaratua: (2006)

Quality management
nork: Kanishka Bedi; Author
Argitaratua: (2006)

Rigorous approach in quality management /
nork: Pankaj Kumar
Argitaratua: (2017)

Getting started in six sigma : comprehensive coverage
nork: Thomsett, Michael C.
Argitaratua: (2005)

Total quality management /
nork: Anshu Chauhan
Argitaratua: (2016)

Principles of total quality
nork: Omachonu, Vincent K
Argitaratua: (2004)

Quality control and reliability
nork: Enrick, Norbert Lloyd
Argitaratua: (1972)

Major spices of India: crop management and post harvest technology
nork: Pruthi, J S
Argitaratua: (1993)

management guide to quality & productivity
nork: Bicheno, John
Argitaratua: (2000)

Performance of Public Sector Banks After Reforms
nork: Rama, Krishna G
Argitaratua: (2008)

Quality
nork: Summers, Donna C S
Argitaratua: (1997)

Quality from many perspectives: Part I
nork: Dedhia, Navin S
Argitaratua: (1998)

Quality planning and analysis from product development through use
nork: Juran, J.M

Quality planning and analysis from product development through use
nork: Juran, J.M
Argitaratua: (1996)

Buying and supplying quality
nork: Webber, Richard T.
Argitaratua: (1993)

Quality control
nork: Besterfield, Dale H
Argitaratua: (2006)

Quality Management
nork: Bedi, Kanishka
Argitaratua: (2006)

Quality Management
nork: Bedi, Kanishka
Argitaratua: (2006)

Quality management
nork: Bhat, K Shridhara
Argitaratua: (2009)

Quality Management
nork: Bedi, Kanishka
Argitaratua: (2015)

Managing quality
nork: Dale, Barrie G, Ed
Argitaratua: (2003)

Quality management
nork: Bhat, Shridhara
Argitaratua: (2007)