Quality: from customer needs to customer satisfaction

Detalles Bibliográficos
Autor principal: Bergman, Bo
Otros Autores: Klefsjo, Bengt Ashing, Karin
Formato: Printed Book
Lenguaje:English
Publicado: New Delhi Overseas Press 2006
Edición:2nd ed.
Materias:
Quality management > Quality control- standards > Customer service- Management > Customer satisfaction > Leadership- Quality > Quality control

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