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Quality: from customer needs to customer satisfaction

Bibliografiske detaljer
Hovedforfatter:	Bergman, Bo
Andre forfattere:	Klefsjo, Bengt Ashing, Karin
Format:	Printed Book
Sprog:	English
Udgivet:	New Delhi Overseas Press 2006
Udgivelse:	2nd ed.
Fag:	Quality management > Quality control- standards > Customer service- Management > Customer satisfaction > Leadership- Quality > Quality control

Lignende værker

Comparative study of customer satisfaction in
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Managing quality: A practical guide to customer satisfaction
af: Murthy, D B N
Udgivet: (1999)

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Udgivet: (1993)

Drivers of customer satisfaction in libraries:
af: Chaminda Jayasundara

Quality values banking : effective management systems that in create earnings, lower costs, anD provide competitive customer service
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Udgivet: (1992)

Customer and market-driven quality management
af: Edosomwan, Johnson A
Udgivet: (1996)

Delivering satisfaction and service quality
Udgivet: (2009)

Delivering satisfaction and service quality
Udgivet: (2009)

Service quality and customer satisfaction of health insurance companies in Kerala
af: Abdul Azeez P

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af: Bagehi, Tapan P
Udgivet: (1994)

The Management and control of quality
af: Evans, James R.
Udgivet: (2005)

ISO 9000 and quality movements
af: Narayan, B.
Udgivet: (1999)

Documenting quality for iso 9000 standards
af: Mac Lean, Gary E.
Udgivet: (1996)

Study of the impact of ISO 9001:2000 on quality management practices in selected organisations in kerala
af: Unnikrishnan Kartha, N.R
Udgivet: (2010)

Service quality management /
Udgivet: (2016)

Study of the impact of ISO 9001:2000 0n quality management practices in selected organisations in kerala
af: Unnikrishnan Kartha, N.R

Sage Encyclopaedia of Quality and the Service Economy
af: Dhalgaard-Park Sumi
Udgivet: (2014)

SERVEPREF LEAD SERVEQUAL - EMPIRICAL EVIDENCE THROUGH INDIAN RURAL BANKS
Udgivet: (2014)

Beyond six sigma: Profitable growth through customer value creation
af: Plaster, Gary A and Alderman, Jerry D
Udgivet: (2006)

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af: Kanishka Bedi; Author
Udgivet: (2006)

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af: Pankaj Kumar
Udgivet: (2017)

Getting started in six sigma : comprehensive coverage
af: Thomsett, Michael C.
Udgivet: (2005)

Total quality management /
af: Anshu Chauhan
Udgivet: (2016)

Principles of total quality
af: Omachonu, Vincent K
Udgivet: (2004)

Quality control and reliability
af: Enrick, Norbert Lloyd
Udgivet: (1972)

Major spices of India: crop management and post harvest technology
af: Pruthi, J S
Udgivet: (1993)

management guide to quality & productivity
af: Bicheno, John
Udgivet: (2000)

Performance of Public Sector Banks After Reforms
af: Rama, Krishna G
Udgivet: (2008)

Quality
af: Summers, Donna C S
Udgivet: (1997)

Quality from many perspectives: Part I
af: Dedhia, Navin S
Udgivet: (1998)

Quality planning and analysis from product development through use
af: Juran, J.M

Quality planning and analysis from product development through use
af: Juran, J.M
Udgivet: (1996)

Buying and supplying quality
af: Webber, Richard T.
Udgivet: (1993)

Quality control
af: Besterfield, Dale H
Udgivet: (2006)

Quality Management
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Udgivet: (2006)

Quality Management
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Udgivet: (2006)

Quality management
af: Bhat, K Shridhara
Udgivet: (2009)

Quality Management
af: Bedi, Kanishka
Udgivet: (2015)

Managing quality
af: Dale, Barrie G, Ed
Udgivet: (2003)

Quality management
af: Bhat, Shridhara
Udgivet: (2007)