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Quality: from customer needs to customer satisfaction

Manylion Llyfryddiaeth
Prif Awdur:	Bergman, Bo
Awduron Eraill:	Klefsjo, Bengt Ashing, Karin
Fformat:	Printed Book
Iaith:	English
Cyhoeddwyd:	New Delhi Overseas Press 2006
Rhifyn:	2nd ed.
Pynciau:	Quality management > Quality control- standards > Customer service- Management > Customer satisfaction > Leadership- Quality > Quality control

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