Quality: from customer needs to customer satisfaction

Podobné jednotky

• Comparative study of customer satisfaction in
  Autor: Vijay Prakash Gupta & Agarwal P K
• Managing quality: A practical guide to customer satisfaction
  Autor: Murthy, D B N
  Vydáno: (1999)
• Quality: Sustaining customer service
  Autor: Taylor, Lynda King
  Vydáno: (1993)
• Drivers of customer satisfaction in libraries:
  Autor: Chaminda Jayasundara
• Quality values banking : effective management systems that in create earnings, lower costs, anD provide competitive customer service
  Autor: Gray, Janet L
  Vydáno: (1992)