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Quality: from customer needs to customer satisfaction

Dades bibliogràfiques
Autor principal:	Bergman, Bo
Altres autors:	Klefsjo, Bengt Ashing, Karin
Format:	Printed Book
Idioma:	English
Publicat:	New Delhi Overseas Press 2006
Edició:	2nd ed.
Matèries:	Quality management > Quality control- standards > Customer service- Management > Customer satisfaction > Leadership- Quality > Quality control

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