Quality: from customer needs to customer satisfaction

Sonraí Bibleagrafaíochta
Príomhúdar: Bergman, Bo
Údair Eile: Klefsjo, Bengt Ashing, Karin
Formáid: Printed Book
Teanga:English
Foilsithe: New Delhi Overseas Press 2006
Eagrán:2nd ed.
Ábhair:
Quality management > Quality control- standards > Customer service- Management > Customer satisfaction > Leadership- Quality > Quality control

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