Quality: from customer needs to customer satisfaction

Lignende værker

• Comparative study of customer satisfaction in
  af: Vijay Prakash Gupta & Agarwal P K
• Managing quality: A practical guide to customer satisfaction
  af: Murthy, D B N
  Udgivet: (1999)
• Quality: Sustaining customer service
  af: Taylor, Lynda King
  Udgivet: (1993)
• Drivers of customer satisfaction in libraries:
  af: Chaminda Jayasundara
• Quality values banking : effective management systems that in create earnings, lower costs, anD provide competitive customer service
  af: Gray, Janet L
  Udgivet: (1992)