Quality: from customer needs to customer satisfaction

Benzer Materyaller

• Comparative study of customer satisfaction in
  Yazar:: Vijay Prakash Gupta & Agarwal P K
• Managing quality: A practical guide to customer satisfaction
  Yazar:: Murthy, D B N
  Baskı/Yayın Bilgisi: (1999)
• Quality: Sustaining customer service
  Yazar:: Taylor, Lynda King
  Baskı/Yayın Bilgisi: (1993)
• Drivers of customer satisfaction in libraries:
  Yazar:: Chaminda Jayasundara
• Quality values banking : effective management systems that in create earnings, lower costs, anD provide competitive customer service
  Yazar:: Gray, Janet L
  Baskı/Yayın Bilgisi: (1992)