Bergman, B., & Klefsjo, B. A. (2006). Quality: From customer needs to customer satisfaction (2nd ed.). Overseas Press.
シカゴスタイル引用形Bergman, Bo, , Bengt Ashing Klefsjo. Quality: From Customer Needs to Customer Satisfaction. 2nd ed. New Delhi: Overseas Press, 2006.
MLA引用形式Bergman, Bo, , Bengt Ashing Klefsjo. Quality: From Customer Needs to Customer Satisfaction. 2nd ed. Overseas Press, 2006.
警告: この引用は必ずしも正確ではありません.