Purohit, H. C. (2004). Consumer satisfaction and complaining behaviour. Mittal Publications.
Čikaški stil citiranjaPurohit, H. C. Consumer Satisfaction and Complaining Behaviour. New Delhi: Mittal Publications, 2004.
MLA način citiranjaPurohit, H. C. Consumer Satisfaction and Complaining Behaviour. Mittal Publications, 2004.
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