Mancini, M. (2003). Connecting with customers: How to sell, service and market the travel product. Prentice Hall.
Citação norma ChicagoMancini, Marc. Connecting with Customers: How to Sell, Service and Market the Travel Product. New Jersey: Prentice Hall, 2003.
Citação norma MLAMancini, Marc. Connecting with Customers: How to Sell, Service and Market the Travel Product. Prentice Hall, 2003.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.