Gentle, M. (2002). The CRM project management handbook: Building realistic expectations and managing risk. Kogan page Ltd.
Chicago Edition CitationGentle, Michael. The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. London: Kogan page Ltd, 2002.
MLA Edition CitationGentle, Michael. The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kogan page Ltd, 2002.
Warning: These citations may not always be 100% accurate.