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Successful service operations management

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Библиографические подробности
Главный автор:	Metters, Richard
Другие авторы:	King-Metters, Kathryn Pullman, Madeleine
Формат:	Printed Book
Язык:	English
Опубликовано:	Canada South-Western 2003
Предметы:	Customer service- Management

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