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Successful service operations management

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Xehetasun bibliografikoak
Egile nagusia:	Metters, Richard
Beste egile batzuk:	King-Metters, Kathryn Pullman, Madeleine
Formatua:	Printed Book
Hizkuntza:	English
Argitaratua:	Canada South-Western 2003
Gaiak:	Customer service- Management

Antzeko izenburuak

Successful service operations management
nork: Metters, Richard; Metters Kathryn King; Pullman, Model; Walton, Steve
Argitaratua: (2006)

Successful service operations management /
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Argitaratua: (2001)

Customer service in co-operative banks /
nork: Dileep, A. S.
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Customer-driven services management/
nork: Balachandran, S
Argitaratua: (1999)

Design and operation of customer service systems
nork: Bender, Paul S.
Argitaratua: (1976)

Customer service building successful skills for the twenty - first century
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Service chain management : technology innovation for the service business /
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Service recovery paradox: success parameters
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Successful Service operations Management
nork: Metters, Richard
Argitaratua: (2004)

Successful Service Operations Management
nork: Metters,Richard
Argitaratua: (2006)

Successful Service Operations Management
nork: Metters,Richard
Argitaratua: (2013)

Service operations management: improving service delivery/
nork: Johnston, Robert
Argitaratua: (2012)

Customer driven services management /
nork: Bakachandran , S .
Argitaratua: (2004)

Customer service operations : the complete guide
nork: Blanding, Warren
Argitaratua: (1991)

Customer- driven services management
nork: Balachandran, S
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Customer service: empowerment and entrapment
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How to turn Customer Service into Customer Sales
nork: Bernand Katz
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Providing exceptional customer service /
nork: Rowson, Pauline .
Argitaratua: (2005)

Customer service excellence: trends and strategies /
nork: Nageswara Rao S B
Argitaratua: (2004)

Service marketing,2e : Operation,Management,and Strategy
nork: Kanneth E Clow and David L Kurtz
Argitaratua: (2003)

Service design for business : a practical guide to optimizing the customer experience /
nork: Reason, Ben
Argitaratua: (2016)

Customer-driven services management
nork: S.Balachandran
Argitaratua: (1999)

Effective customer service: ten steps for technical professions/
nork: Goetsch, David L.
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A Study on customer Service Measurement in Supermarkets to Ascertain the Service Quality Gaps
nork: Aysha Shahna,M

Principles of services marketing
nork: Palmer, Adrian; Author
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CRM model design for customer services in bank
nork: Dinesh D Bhakkad

Service breakthroughs : Changing the rule of the game
nork: Heskett, James L
Argitaratua: (1990)

Service management and operations
nork: Haksever, Cengiz
Argitaratua: (2000)

Call centre success
nork: Finch, Lloyd C.
Argitaratua: (2005)

Tompeters reinventing work : the professional service from 50
nork: Peters, Tom
Argitaratua: (1999)

Customer service: a practical approach/
nork: Harris, Elaine K.
Argitaratua: (2013)

Marketing of Services
nork: Bhat,Mushtaq.A
Argitaratua: (2006)

Customer service training 101 : quick and easy techniques that get great results /
nork: Evenson, Renee
Argitaratua: (2005)

Services marketing: integrating customer focus across the firm
nork: Bitner, Mary Jo; Author, et al.
Argitaratua: (2003)

Services: marketing, operations and management /
Argitaratua: (2009)

Complete idiot`s guide to great customer service
nork: Karr,Ron
Argitaratua: (1998)

Services marketing /
nork: Rama Mohana Rao, K.
Argitaratua: (2013)

Services marketing :
nork: Lovelock, Christopher H.
Argitaratua: (2018)

Services marketing :
nork: Lovelock, Christopher H.
Argitaratua: (2018)

Service operations management
nork: Metters,Richard; King-metters, Kathryn; Pullman, Madeleine; Walton, Steve
Argitaratua: (2006)