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Successful service operations management

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Bibliografiske detaljer
Hovedforfatter:	Metters, Richard
Andre forfattere:	King-Metters, Kathryn Pullman, Madeleine
Format:	Printed Book
Sprog:	English
Udgivet:	Canada South-Western 2003
Fag:	Customer service- Management

Lignende værker

Successful service operations management
af: Metters, Richard; Metters Kathryn King; Pullman, Model; Walton, Steve
Udgivet: (2006)

Successful service operations management /
af: Metters, Richard .
Udgivet: (2001)

Customer service in co-operative banks /
af: Dileep, A. S.
Udgivet: (2010)

Customer-driven services management/
af: Balachandran, S
Udgivet: (1999)

Design and operation of customer service systems
af: Bender, Paul S.
Udgivet: (1976)

Customer service building successful skills for the twenty - first century
af: Lucas, Robert W
Udgivet: (2012)

Service chain management : technology innovation for the service business /
Udgivet: (2008)

Service recovery paradox: success parameters
af: Anupam Krishna

Successful Service operations Management
af: Metters, Richard
Udgivet: (2004)

Successful Service Operations Management
af: Metters,Richard
Udgivet: (2006)

Successful Service Operations Management
af: Metters,Richard
Udgivet: (2013)

Service operations management: improving service delivery/
af: Johnston, Robert
Udgivet: (2012)

Customer driven services management /
af: Bakachandran , S .
Udgivet: (2004)

Customer service operations : the complete guide
af: Blanding, Warren
Udgivet: (1991)

Customer- driven services management
af: Balachandran, S
Udgivet: (1999)

Customer service: empowerment and entrapment
Udgivet: (2001)

How to turn Customer Service into Customer Sales
af: Bernand Katz
Udgivet: (2000)

Providing exceptional customer service /
af: Rowson, Pauline .
Udgivet: (2005)

Customer service excellence: trends and strategies /
af: Nageswara Rao S B
Udgivet: (2004)

Service marketing,2e : Operation,Management,and Strategy
af: Kanneth E Clow and David L Kurtz
Udgivet: (2003)

Service design for business : a practical guide to optimizing the customer experience /
af: Reason, Ben
Udgivet: (2016)

Customer-driven services management
af: S.Balachandran
Udgivet: (1999)

Effective customer service: ten steps for technical professions/
af: Goetsch, David L.
Udgivet: (2004)

A Study on customer Service Measurement in Supermarkets to Ascertain the Service Quality Gaps
af: Aysha Shahna,M

Principles of services marketing
af: Palmer, Adrian; Author
Udgivet: (2001)

CRM model design for customer services in bank
af: Dinesh D Bhakkad

Service breakthroughs : Changing the rule of the game
af: Heskett, James L
Udgivet: (1990)

Service management and operations
af: Haksever, Cengiz
Udgivet: (2000)

Call centre success
af: Finch, Lloyd C.
Udgivet: (2005)

Tompeters reinventing work : the professional service from 50
af: Peters, Tom
Udgivet: (1999)

Customer service: a practical approach/
af: Harris, Elaine K.
Udgivet: (2013)

Marketing of Services
af: Bhat,Mushtaq.A
Udgivet: (2006)

Customer service training 101 : quick and easy techniques that get great results /
af: Evenson, Renee
Udgivet: (2005)

Services marketing: integrating customer focus across the firm
af: Bitner, Mary Jo; Author, et al.
Udgivet: (2003)

Services: marketing, operations and management /
Udgivet: (2009)

Complete idiot`s guide to great customer service
af: Karr,Ron
Udgivet: (1998)

Services marketing /
af: Rama Mohana Rao, K.
Udgivet: (2013)

Services marketing :
af: Lovelock, Christopher H.
Udgivet: (2018)

Services marketing :
af: Lovelock, Christopher H.
Udgivet: (2018)

Service operations management
af: Metters,Richard; King-metters, Kathryn; Pullman, Madeleine; Walton, Steve
Udgivet: (2006)