Metters, R., & King-Metters, K. P. (2003). Successful service operations management. South-Western.
Čikaški stil citiranjaMetters, Richard, i Kathryn Pullman King-Metters. Successful Service Operations Management. Canada: South-Western, 2003.
MLA način citiranjaMetters, Richard, i Kathryn Pullman King-Metters. Successful Service Operations Management. South-Western, 2003.
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