Metters, R., & King-Metters, K. P. (2003). Successful service operations management. South-Western.
Citación estilo ChicagoMetters, Richard, and Kathryn Pullman King-Metters. Successful Service Operations Management. Canada: South-Western, 2003.
Cita MLAMetters, Richard, and Kathryn Pullman King-Metters. Successful Service Operations Management. South-Western, 2003.
Warning: These citations may not always be 100% accurate.