Cita APA

Metters, R., & King-Metters, K. P. (2003). Successful service operations management. South-Western.

Chicago Edition Citation

Metters, Richard, i Kathryn Pullman King-Metters. Successful Service Operations Management. Canada: South-Western, 2003.

Cita MLA

Metters, Richard, i Kathryn Pullman King-Metters. Successful Service Operations Management. South-Western, 2003.