call center handbook

類似資料

• Gower handbook of call and contact centre management
  著者:: Calvert, Natalie
  出版事項: (2004)
• Performance of Kisan call centres
  著者:: Meti C B
• Cases in call centre management: great ideas (th) at work/
  著者:: Feinberg, Richard .
  出版事項: (2001)
• Call center training course kit
  著者:: Gupta, Vikas
  出版事項: (2003)
• Call centre training handbook: a complete guide to learning & Development in contact centres /
  著者:: Wilson, John P .
  出版事項: (2009)