APA引文

Dawson, K. (2001). call center handbook (4th ed.). CMP books.

Chicago Edition Citation

Dawson, Keith. Call Center Handbook. 4th ed. New York: CMP books, 2001.

MLA引文

Dawson, Keith. Call Center Handbook. 4th ed. CMP books, 2001.

警告：這些引文格式不一定是100％准確.