Dawson, K. (2001). call center handbook (4th ed.). CMP books.
Chicago Edition CitationDawson, Keith. Call Center Handbook. 4th ed. New York: CMP books, 2001.
Deismireacht MLADawson, Keith. Call Center Handbook. 4th ed. CMP books, 2001.
Rabhadh: D'fhéadfadh nach mbeadh na deismireachtaí seo 100% cruinn i gcónaí.