Παραπομπή APA

Dawson, K. (2001). call center handbook (4th ed.). CMP books.

Παραπομπή Chicago Style

Dawson, Keith. Call Center Handbook. 4th ed. New York: CMP books, 2001.

Παραπομπή MLA

Dawson, Keith. Call Center Handbook. 4th ed. CMP books, 2001.