Evans, J. R., & Dean, J. W. (2003). Total quality: Management, organization and strategy. Thomson Learning.
Chicago-стиль цитированияEvans, James R., and James W. Dean. Total Quality: Management, Organization and Strategy. Ohio: Thomson Learning, 2003.
MLA-цитированиеEvans, James R., and James W. Dean. Total Quality: Management, Organization and Strategy. Thomson Learning, 2003.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.