Cita APA

Evans, J. R., & Dean, J. W. (2003). Total quality: Management, organization and strategy. Thomson Learning.

Citación estilo Chicago

Evans, James R., y James W. Dean. Total Quality: Management, Organization and Strategy. Ohio: Thomson Learning, 2003.

Cita MLA

Evans, James R., y James W. Dean. Total Quality: Management, Organization and Strategy. Thomson Learning, 2003.