Evans, J. R., & Dean, J. W. (2003). Total quality: Management, organization and strategy. Thomson Learning.
Παραπομπή Chicago StyleEvans, James R., και James W. Dean. Total Quality: Management, Organization and Strategy. Ohio: Thomson Learning, 2003.
Παραπομπή MLAEvans, James R., και James W. Dean. Total Quality: Management, Organization and Strategy. Thomson Learning, 2003.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.