Evans, J. R., & Dean, J. W. (2003). Total quality: Management, organization and strategy. Thomson Learning.
Dyfyniad Arddull ChicagoEvans, James R., and James W. Dean. Total Quality: Management, Organization and Strategy. Ohio: Thomson Learning, 2003.
Dyfyniad MLAEvans, James R., and James W. Dean. Total Quality: Management, Organization and Strategy. Thomson Learning, 2003.
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