Tschohl, J. (2003). e-Service: Speed, technology and price built around service. Pentagon.
Chicago Edition CitationTschohl, John. E-Service: Speed, Technology and Price Built Around Service. New Delhi: Pentagon, 2003.
MLA引文Tschohl, John. E-Service: Speed, Technology and Price Built Around Service. Pentagon, 2003.
警告:這些引文格式不一定是100%准確.